- craft supplies and unique handmade gifts


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Terms and Conditions


The online shop Craft Heaven Shop specializes in selling creative tools and products and unique handmade items.


The website is an online store that operates in accordance with the Consumer Protection Act. When you log into the system you acquire a username and password and  each time you visit the site you can access your account (My Profile). Username and password unambiguously define and connect with the data input. Here you can read all about the general conditions of operation of the online shop, user rights and business relationship between the owner of the online shop, product providers and consumers.



Tina Makuc s.p., Rejčeva ulica 5, 5000 Nova Gorica, Slovenija (Europe), on this site operates as an online store.



Ordering via the Internet 24 hours a day, every day of the year. Consumer choice and order products that are available online, sorted into categories.

After placing the order, the customer is notified by e-mail that the order was received. It provides products and quantities the buyer has chosen. The buyer can always get comprehensive information on the status and content of the order under the rubric MY ACCOUNT. If the customer wishes to make some changes  on the order or. wants to cancel it, the customer shall inform us by sending an email to this address:, which must also indicate the order number, which is mentioned in the e-mail regarding your purchase.


We reserve the right to errors in stock items. In this case, we will notify you and offer you a replacement item or a refund.



We understand that the privacy of the visitors and customers in our online store in the first place. Therefore, we guarantee 100% security and protection of your personal data according to the Personal Data Protection Act (PDPA-1).


By registering online, you agree that your personal information is stored and used exclusively for the fulfillment of the contract (the mailing of information material, tenders, invoices, informing the latest) and other necessary communication.


The provider undertakes to permanently protect all personal user data. User data in no case will be handed over to unauthorized persons.


The protection of personal data is liable to the user in a way that ensures the security of his username and password.


As a customer you are entitled to all rights under the Consumer Protection Act. By registering on the website you allow our company Tina Makuc s.p. to meet or enforce the contractual relationship and to estabilish direct marketing, maintain and manage your personal data for an unlimited period of time. The company Tina Makuc s.p. provides personal data protection under the law governing the protection of personal data. Whenever you want, by a writen or telephone request, we will within 15 days, permanently or temporarily stop using your personal information for direct marketing purposes.



We regret that we are unable to accept foreign currencies. Prices throughout the website are quoted in EUR Euro (€). All prices include VAT.

Before completing your payment, the exact amount you will be charged in your local currency will be confirmed by Paypal.

Please note however that you are responsible for any customs charges and/or taxes incurred when receiving your order. When completing your purchase, you are transferred via a secure SSL encryption connection to PayPal's secure server. Please note that Paypal is a payment service provider, meaning that they also process regular debit and credit cards. For the most part you do not need to have a Paypal account to make a purchase (though for some countries Paypal requires registration to pay by card). 

The different credit and debit cards accepted by Paypal varies from country to country. 


The prices are applied at the time of order confirmation. The colours of the products can be slightly different than the ones shown in the online photos.

The customer can pay for goods by bank transfer to the business account of the company Tina Makuc s.p. (Via electronic banking or otherwise) or with PayPal. Personal pick-up at the store's address is also available and with that cash payment.


The landlord is trying to make the best care for timeliness and accuracy of the information listed on the web. Nevertheless, the characteristics of products, delivery time and the prices can change so that there is a possibility that the provider may not be able to simultaneously make the changes to correct all the information on the website. In case that the price of an article changes during the processing of your order, the buyer will be informed. The provider will do their best to try in every case to provide the buyer a lower cost, to offer a proper solution that will go to the mutual satisfaction.



All the products are delivered to the customer by Post of Slovenia (Pošta Slovenije) at the customer's chosen address. We only use registered mail (all the parcels are trackable) so we can make sure the items don't get lost during transport. The delivery is calculated based on the actual weight of the products you're buying. You will get the exact shipping cost during the checkout proces. You're not committed to buying anything until the end of the checkout process.


The ordered products will be sent no later than 3 working days after receiving the payment.

Seller is not liable for any delays by the delivery service.

If the buyer doesn't pick up their order and the order is sent back to us we will resend your order only after the pre-paid invoice for shipping.

If you want to personally pick up the ordered goods at our address (Rejčeva ulica 5, 5000 Nova Gorica) it is mandatory to write it down in the message box when placing the order.


Right to cancel the purchase, replacement and return

The buyer has the right to return the purchased goods without any compensation. The buyer must notify the provider within 15 days of receipt of goods. This must be communicated in writing to the address Tina Makuc s.p., Rejčeva ulica 5, 5000 Nova Gorica, Slovenija or by e-mail to and goods returned in the next 15 days. The parcel must be accompanied by a copy of the invoice. In this case the customer covers the postage costs for the returned items.

The customer receives a voucher in the amount of the purchased goods.

Items must be unused and undamaged. The landlord is not obliged to accept shipments of ransom or shipments that do not meet our service provider terms and conditions.


Money-back guarantee does not apply to supplies in the event that the original packaging or the safety seals are removed or. product used.



The contract is concluded in the Slovenian language. Signatures (invoices) between the client and the seller in writing or electronically archived at the company Tina Makuc s.p., Rejčeva ulica 5, 5000 Nova Gorica. The buyer can obtain a copy of the request by e-mail at:


Transport damage

The buyer is expected to examine the parcel and its contents when delivered. In the event of damage at the consignment, the buyer should not pick up the goods and is supposed to open a case at his local post office in order to obtain any possible refunds. The buyer will resign the damaged shipment and the post office will inform the vendor, which will very soon send the buyer a new product or return the money.



The buyer may report any complaint within two months from the date the error was detected, except when buying magazines and audio and video recordings, if the customer opened the safety seal. Seller is not responsible for defects in the goods, which show after two years since the goods were delivered / sold.



The website is owned by Tina Makuc s.p.. All rights reserved. The content on web pages may contain material, the copyright may also belong to third parties. Therefore, any transmission of information from the website is only allowed with written approval of the owner.

We reserve the right to change conditions without notice.

For any disputes the competent court is in Nova Gorica, Slovenija.

© 2023 Vse pravice pridržane.